Legal
Effective Date: July 2026 • Last Updated: July 2026
Welcome to Pionyr. These Terms of Service (“Terms”) govern your access to and use of the Pionyr website at joinpionyr.com (the “Site”) and any services offered by Pionyr LLC (“Pionyr,” “we,” “us,” or “our”), including membership, tools, events, and content.
By submitting an application, purchasing a membership, or accessing membership benefits, you agree to be bound by these Terms. If you do not agree, please do not use the Site or our services.
You must be at least 18 years old and legally capable of forming a binding contract to use the Site or apply for membership. By using our services, you represent that you meet this requirement and that you are not barred from using services under applicable law.
Pionyr is designed for founders building and growing companies. We reserve the right to decline applications, suspend accounts, or revoke access when necessary to protect the integrity, safety, and trust of the Pionyr community.
When registering an account or submitting an application, you agree to provide only true, accurate, current, and complete information. You are responsible for all activity that occurs under your account and for maintaining the confidentiality of your login credentials.
You agree to:
You do not have ownership rights in the Pionyr platform, membership access, or associated platform features. Your personal information and submitted content remain subject to the rights described in these Terms and our Privacy Policy.
You may request deletion of your account by contacting us at legal@joinpionyr.com. Certain information may be retained where necessary to comply with legal obligations, resolve disputes, enforce agreements, or protect legitimate business interests.
While we take reasonable measures to protect your information, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
You agree not to use the Site or services to:
We reserve the right to suspend or restrict access for violations of this section.
Membership in Pionyr is by application only. Submitting an application does not guarantee acceptance. We review every application and notify applicants of our decision. Membership is governed by these Terms. Once your application is accepted and payment is completed, you become a Pionyr member and gain access to the membership benefits described on the Site.
As a Pionyr member, you agree to:
Member profiles and information shared within the community may be visible to other members as described in our Privacy Policy. Members are responsible for choosing what information they share and should avoid sharing confidential business information they do not wish to disclose.
Members acknowledge that Pionyr is a community platform and that interactions, introductions, feedback, and discussions among members are voluntary peer-to-peer exchanges.
Membership fees are due at the time of enrollment. Except as described below or where required by applicable law, membership fees are non-refundable.
You may request a refund within fourteen (14) days after your initial membership payment is processed. Refund eligibility is based on the date of payment, not the date you first access or use membership benefits. To request a refund, contact us at hello@joinpionyr.com. Refund requests submitted after this period will generally not be eligible for a refund.
Refunds are not available for unused membership time, missed events, or failure to participate in available membership benefits.
We reserve the right to change our fees upon reasonable notice to active members.
We reserve the right to suspend or terminate your membership if you violate these Terms, applicable laws, or engage in conduct that materially harms the safety, trust, or integrity of the Pionyr community. If your membership is terminated for cause, you are not entitled to a refund of any fees paid. Upon termination: (i) your access to the member hub, tools, and sessions will be revoked; (ii) your confidentiality obligations under Section 11 survive; and (iii) any outstanding fees remain due and payable.
Pionyr provides founder support resources, tools, and community-based services designed to help members build, evaluate, and grow their companies (“Tools”). These may include member introductions, founder connections, feedback sessions, educational resources, expert introductions, and other services offered through the Pionyr platform.
Some Tools may involve introductions to independent advisors, experts, mentors, service providers, or potential collaborators. These individuals and organizations are independent third parties and are not employees, agents, partners, or representatives of Pionyr.
Pionyr does not guarantee the quality, accuracy, availability, or results of any advice, services, introductions, or collaborations facilitated through the Tools. Any introduction or connection facilitated through Pionyr does not constitute an endorsement, recommendation, or guarantee of the third party. You are responsible for evaluating and making decisions regarding any relationships or opportunities that result from using the Tools.
Pionyr provides resources, connections, and support intended to help founders make progress. However, we do not guarantee any specific outcomes, including co-founder matches, advisor relationships, fundraising success, customer growth, or business results.
You retain ownership of any materials, information, or content you submit through the Tools. By submitting content, you grant Pionyr permission to use, store, and process that information solely as necessary to provide the requested service.
If you voluntarily provide testimonials, feedback, success stories, or other materials about your experience with Pionyr, you grant us permission to use those materials for community and marketing purposes. You may request that we stop using such materials in future marketing communications by contacting us at legal@joinpionyr.com.
You are responsible for ensuring that any information you submit does not violate the rights or obligations of any third party.
If you provide feedback, suggestions, or ideas about Pionyr or our Tools, you do so voluntarily. You grant Pionyr permission to use such feedback to improve our services without any obligation to compensate you.
All content and materials provided through the Site and services, including text, designs, branding, tools, and other materials, are owned by or licensed to Pionyr and are protected by applicable intellectual property laws. You may not use, reproduce, or distribute this content without written permission. The Pionyr name, logo, and related marks are trademarks of Pionyr LLC and may not be used without prior written consent.
You retain ownership of your content, subject to the licenses granted in Section 5.3 above.
Some sessions may be recorded. Where practical, you will be notified when a session is being recorded. By participating in a recorded session after receiving notice that recording is taking place, you acknowledge that the session is being recorded. Where required by applicable law, Pionyr will obtain affirmative consent before recording. Recordings may be shared only with members who are authorized to access the relevant session or community space, and will not be shared publicly or used in marketing without your separate consent.
If you believe content on the Site infringes your copyright, please send written notice to legal@joinpionyr.com with: (1) identification of the copyrighted work; (2) identification of the infringing material and its location on the Site; (3) your contact information; (4) a good faith statement that the use is not authorized; and (5) a statement, under penalty of perjury, that the information is accurate and you are authorized to act.
By providing your email address, you consent to receive communications from Pionyr related to your account, membership, events, resources, and service updates. You may unsubscribe from marketing emails at any time using the link in any email. We may still send administrative or transactional messages related to your account, membership, or participation that are not subject to marketing opt-out. By using our services, you consent to receive communications from us in electronic form, and you agree that such electronic communications satisfy any requirement that communications be in writing.
The Site may link to or integrate with third-party services (e.g., LinkedIn, YouTube, Calendly, Stripe). Your use of those services is governed solely by their terms and privacy policies. Pionyr is not responsible for third-party practices, content, or services. When you leave our Site, these Terms no longer govern.
Payment processing services are provided by Stripe, Inc. Stripe may collect and process payment information in accordance with its own privacy policy and terms. Pionyr does not store full payment card information. Stripe’s privacy policy and terms are available through Stripe’s website at stripe.com. By making payments through the Site, you agree to Stripe’s applicable terms.
Pionyr hosts both virtual and in-person events, including workshops, sessions, and member-organized gatherings. Your attendance at or participation in any Pionyr event or member-organized event is at your sole risk. You are responsible for your own personal safety, belongings, and decisions while participating in events. Pionyr is not responsible for any injury, loss, or damage arising from your attendance at any event. Some events may be subject to additional terms communicated at the time of registration.
Nothing provided by Pionyr constitutes legal, financial, tax, investment, or other professional advice. You should consult qualified professionals before making any significant business or financial decisions.
Pionyr does not provide investment advice, broker-dealer services, fundraising guarantees, or investment recommendations. Participation in Pionyr does not create any advisor, fiduciary, or investment relationship between Pionyr and any member.
THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY. PIONYR DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR HARMFUL COMPONENTS.
Pionyr is not liable for the conduct of any member, advisor, coach, mentor, or other third party you interact with through the Site or our services. The risk of any such interaction rests entirely with you.
Pionyr is a trust-based community. You agree not to disclose confidential information shared by other members in sessions, groups, or private communications without explicit written consent from the disclosing member.
Members are responsible for exercising reasonable judgment when sharing information and should avoid disclosing information that they do not have the right to share or that they consider highly sensitive unless they are comfortable doing so.
Confidential information includes, but is not limited to: business strategies, financials, fundraising details, product plans, personal circumstances, and any other information shared within Pionyr that is not publicly available.
Confidential information does not include information that: (a) is publicly available through no breach of these Terms; (b) was already lawfully known to the receiving member; (c) is independently developed without use of confidential information; or (d) is received lawfully from a third party without confidentiality obligations.
This confidentiality obligation survives the termination of your membership and these Terms indefinitely.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PIONYR AND ITS FOUNDERS, OFFICERS, TEAM MEMBERS, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SITE OR SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES YOU PAID TO PIONYR IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100). THIS CAP DOES NOT APPLY WHERE PROHIBITED BY APPLICABLE LAW.
You agree to indemnify, defend, and hold harmless Pionyr and its founders, officers, team members, and agents from any claims, damages, losses, liabilities, or expenses (including reasonable legal fees) arising from: (a) your use of the Site or services; (b) your violation of these Terms; (c) your violation of any third-party rights; (d) any content or materials you submit; or (e) your violation of any applicable law.
Pionyr shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including acts of God, war, terrorism, civil unrest, fire, floods, pandemics, internet outages, government actions, or labor shortages. In such events, Pionyr will use commercially reasonable efforts to notify affected members and resume normal operations as soon as practicable.
Your rights and obligations under these Terms are personal to you and may not be assigned, transferred, subcontracted, or delegated to any other person or entity without Pionyr’s prior written consent. Any attempted assignment in violation of this section is null and void. Pionyr may freely assign these Terms in connection with a merger, acquisition, or sale of substantially all of its assets, with notice to you.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO SUE IN COURT AND YOUR RIGHT TO A JURY TRIAL.
Before initiating any formal dispute process, you agree to contact Pionyr at legal@joinpionyr.com with a written description of your dispute and the relief sought. We will make good-faith efforts to resolve the dispute informally within 30 days. This informal process is a prerequisite to arbitration.
If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Site or services (each, a “Dispute”) shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, except as provided below. The arbitration will be conducted in Illinois (or by videoconference at your election). The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
The following exceptions apply: (i) claims that qualify for small claims court; and (ii) claims for injunctive or equitable relief to protect intellectual property rights.
YOU AND PIONYR EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN ANY CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING. ALL DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS ONLY. IF A COURT FINDS THIS WAIVER UNENFORCEABLE, THE ARBITRATION CLAUSE WILL NOT APPLY TO THAT DISPUTE.
You may opt out of the arbitration agreement by sending written notice to legal@joinpionyr.com within 30 days of first agreeing to these Terms. Your notice must include your name, email address, and a clear statement that you are opting out of arbitration. Opting out does not affect any other provision of these Terms.
These Terms are governed by the laws of the State of Illinois, without regard to conflict of law principles. For any Disputes not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Cook County, Illinois.
We may update these Terms from time to time. We will update the “Last Updated” date accordingly. If changes are material, we will notify active members by email at least 14 days before the changes take effect. Continued use of the Site or services after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using our services and notify us in writing.
These Terms, together with any community standards or guidelines communicated by Pionyr, constitute the entire agreement between you and Pionyr with respect to the subject matter hereof and supersede all prior discussions, representations, or agreements.
If any provision of these Terms is found to be unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.
Our failure to enforce any right or provision of these Terms on one occasion does not constitute a waiver of that right or provision on any other occasion.
The Site is operated from the United States. If you access it from outside the United States, you do so at your own risk and are responsible for compliance with local laws. We make no representation that the Site is appropriate or available for use in other jurisdictions.
For questions about these Terms, legal notices, or dispute initiation:
Email (preferred): legal@joinpionyr.com
General inquiries: hello@joinpionyr.com
Website: joinpionyr.com